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Best execution and order handling

Heartwood Wealth Management (HWM) is authorised and regulated by the Financial Conduct Authority (FCA) in the UK.  As an asset/wealth manager, we are required by the rules of the FCA to ensure that we take all sufficient steps to deliver the “best possible result” for you when executing orders you instruct and when we execute discretionary decisions to trade in assets on your behalf.  This is referred to as Best Execution.

We are also required to provide you with a summary of the most important features of our approach to obtaining Best Execution which you can find below.  More detailed information about our Order Execution Arrangements is available on request.  Please contact us at: http://heartwoodgroup.co.uk/contact-us/london-office/ should you wish to obtain more detail.

 

Best Execution refers to the process we go through in attempting to deliver the best possible result for you as a client on a consistent basis when we execute orders for you and when we execute discretionary decisions to trade in assets on your behalf.  What constitutes the best possible result varies by client, service and instrument type.

The very nature of financial markets means it is not possible for us to guarantee that we will deliver the best possible result every time we execute an order on your behalf, so our obligation is to apply our process and monitor the results achieved.  Where we fail to deliver the best possible result, we need to determine whether there were good reasons for not doing so (e.g. dealing in a fast market).  If there were not, and this becomes a regular or systematic issue, then we are obliged to review and update our processes in order to try to deliver the best possible result more consistently.  We are not obligated to disclose to you proactively any failure to achieve the best possible result as defined.  However, you have the right to ask us to demonstrate, on any order we execute on your behalf, how we applied our best execution arrangements and whether or not the best possible result was achieved for that particular transaction.

Yes.  We provide different services to different types of clients.  These include discretionary services, such as fund and private wealth management, financial planning services, and custody and execution services, including “self-select”.  Such services are provided to both professional and retail clients.  Your specific client categorisation and the type of service you receive is detailed in the Client Agreement we have with you. 

There are inherent differences between client types, the different services offered and the outcomes agreed for each individual client (e.g. income versus growth).  Therefore, our approach to delivering best execution is different.  By differentiating our approach to best execution, rather than taking a “one-size fits all” approach, we are able to focus on the factors that are important for each type of client and service offering. 

The main factors that we take into consideration for all clients are referred to as “execution factors”.  These are:

  • - Price
  • - Costs
  • - Speed 
  • - Likelihood of execution and settlement
  • - Size and nature of the order
  • - Any other consideration relevant to the execution of an order

When reviewing these execution factors we take into account:

  • the characteristics of you as a client, including your categorisation as a retail or professional client
  • - the characteristics of your order or the portfolio manager's decision to trade on your behalf
  • - the characteristics of the financial instrument that is the subject of the order
  • - the characteristics of the execution venues to which that order can be directed

As part of our best execution arrangements, we have determined the most important factors for each type of instrument we may trade on your behalf.  We have also defined what we consider to be best execution in terms of price.  This enables us to take a holistic view of each trade and monitor how well we are applying our process.  

HWM applies a score to the relevant best execution factors which are defined below:

Score

Definition

3

The execution factor is of primary importance to the achievement of the best possible result for the client and without it, HWM cannot deliver the commercial outcomes it has for its clients.

2

The execution factor is highly important to the achievement of the best possible result for the client and without it, HWM may not be able to deliver the commercial outcomes it has for its clients. Can be used as a differentiating factor when faced with two otherwise identical venues.

1

The execution factor is relevant to achieving the best possible result for the client but is not a key determining factor and will only be taken into account when helping to determine between two or more otherwise identical venues.

0

The execution factor is completely irrelevant to achieving the best possible result for the client.


Please see “Execution Factors According To Client Type, Service Type and Liquidity” below for more information.

 

In aiming to deliver the best possible result for you as a client, we may trade in liquid or illiquid instruments. The definition of liquid and illiquid can mean different things according to the type of instrument we are trading and the availability of the instrument to buy and sell at any given time. 

In general, we believe that the most important criteria for the execution of orders in liquid instruments are the price of the instrument itself and the costs of the transaction. Other factors may become relevant in specific circumstances which are not envisaged to occur frequently. 

The most important criteria for illiquid instruments are the likelihood of execution and settlement.  For example, we need to consider whether the desired transaction will complete in full and in accordance with the terms agreed at the outset of the transaction.

In the case of illiquid instruments, we are required by law to trade in a manner which does not distort the market.  In such cases, our primary concern is to ensure we are able to execute the order in a way which does not distort the market and ensure we are able to settle the transaction so that you obtain the benefits of ownership of that security and its contribution to achieving your investment objectives.

For certain instruments we may trade, such as convertible bonds, which are not usually traded on an exchange, there may only be one entity making that instrument available to buy or sell in the market.  In such cases it will normally be more important for us to execute the order at the time than to delay the transaction to try and see if other buyers or sellers enter the market and make that instrument available. This is an example of the likelihood of execution and settlement being more important than price and costs. 

When executing orders or taking decisions to deal in over-the-counter (OTC) products, including bespoke products, we will check the fairness of the price proposed by gathering market data used in the estimation of the price of the product and, where possible, by comparing the price with similar or comparable products.

Please see “The Importance of Execution Factors According to Instrument Type and Liquidity” below for more information.

We are required to take all sufficient steps to ensure we obtain the best possible result for you. To enable us to monitor this, we have identified a relevant benchmark for each instrument type and what we consider to be an acceptable level of variance (“slippage”) from that precise benchmark which reflects the margin for error in normal market conditions when we trade for you.

For all of our clients we ensure that:

- We carry out the order in accordance with the processes set out in the Terms of Business we have agreed with each client

- We trade in a manner which is not likely to cause price distortions which disadvantage a client and which might be considered to be market abuse

- We only use an execution venue which has been selected as providing the best result for that particular instrument

- We aim to execute the order at a price within the tolerance of the benchmark and in line with the costs of the chosen execution venue

The full list of the execution venues that we use in attempting to deliver best execution to you is included in “List of Execution Venues” below.  The list shows which execution venues we use for different instrument types.  As we regularly review the quality of execution provided by each venue this list may change from time to time without notice.  If you would like more information about the execution venues used by us please contact us at: http://www.heartwoodgroup.co.uk/contact-us/london-office

Please note that we also reserve the right, in very exceptional circumstances where we are asked or required to trade an unusual instrument not catered for by our existing execution venues to use an execution venue that is not currently listed. Such events are expected to be rare and “one-off” and we will take sufficient steps to ensure that the execution venue chosen on such a temporary basis is aligned with our requirements in respect of the important execution factors for that type of instrument.

 

Execution venues include brokers, regulated markets, multilateral trading facilities (“MTFs”), organised trading facilities (“OTFs”), systematic internalisers (“SIs”), market makers or any other entity which provides liquidity in the market.  Subject to any specific instructions that may be given by you, we select those execution venues that we consider to be the most appropriate taking the execution factors into account (as explained above) as well as factors such as the credit rating, financial standing of the venue, its structure and the systems and controls it has in place. 

Under certain circumstances we may select a single venue for execution, for example when we participate in a placing or when we are asked to buy or sell a stock that is difficult to trade, such as an illiquid stock. A single venue will only be selected where we are able to show that this provides the best possible result for our clients on a consistent basis and where we can reasonably expect that the selected venue will enable us to obtain results that are at least as good as the results that could reasonably be expected from using alternative venues for execution. 

When transactions are carried out on, and reported to, a regulated exchange, for example the London Stock Exchange, they are considered to be "on-market". Certain transactions (for example most bond transactions) cannot be conducted on-market and where this is the case we will continue to operate on your behalf "off-market". Transactions that are carried out off-market even though they could be carried out on-market require your express consent. In some circumstances, we may choose to carry out transactions off-market because we believe it is in your interests to do so. However, there are risks associated with off-market transactions, such as counterparty risk.

In accordance with the FCA rules, we are required to seek your express consent to allow us to execute transactions outside of a regulated market.

If you have entered into a Client Agreement with us, you will have provided this consent. Please contact us at: http://www.heartwoodgroup.co.uk/contact-us/london-office if you have any questions or concerns about this. 

Heartwood will only act as the execution venue where we believe that it is in your best interests to do so, for example, where Heartwood matches a purchase order for one client with a sale from another, rather than going through another execution venue.

Where you provide us with specific instructions – for example, you may specify the size or price of an order or the execution venue on which to trade - while we will aim to apply our best execution policy to your order, we will be bound by your instructions.  Delivering on your instructions might prevent us from delivering the best possible result had we not been constrained by your instructions.

A limit order is when you instruct us to buy or sell a specific amount or number of shares in an investment at a specified price or better. When a limit order, which would usually be placed “on-market” or traded on a trading venue, cannot be immediately executed under prevailing market conditions, we are required to make that limit order public unless you instruct us not to. If we are required to make a limit order public we will be restricted to using only those execution venues who can / will make that limit order public on our behalf and these may not be the venues who can give us best execution as described in our Policy.

In accordance with the FCA rules, we are required to seek your express consent to allow us not to publicise limit orders where we consider it appropriate not to do so.

If you have entered into a Client Agreement you will have provided this consent. Please contact us at: http://www.heartwoodgroup.co.uk/contact-us/london-office if you have any questions or concerns about this.

We will review our order execution arrangements and Policy annually or whenever a material change occurs that affects our ability to obtain the best possible result for the execution of your orders consistently, using the execution venues disclosed. A material change would be a significant event that could impact the factors affecting execution or the execution criteria stated in our order execution arrangements and Policy.


Client and Service Type

Liquid – execution factors

Illiquid – execution factors

Funds 
(Per se professional clients)

Cost and price – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Private Wealth Management: Retail Clients

Cost and Price – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Private Wealth Management: Professional Clients

Cost and Price – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Custody and Execution: Retail Clients

Price - 3, speed - 2

Likelihood of execution and settlement – 3, price and costs - 2

Custody and Execution: Professional Clients

Price - 3, speed - 2

Likelihood of execution and settlement – 3, price and costs - 2

Financial Planning Service: Retail Clients

Speed and price – 3, cost -2

Likelihood of execution and settlement – 3, price and costs - 2

Financial Planning Service: Professional Clients

Speed and price – 3, cost -2

Likelihood of execution and settlement – 3, price and costs - 2

Self-select Clients: Retail Clients

Cost - 3  

N/A

Instrument

Liquid – execution factors

Illiquid – execution factors

Equities

Price and costs – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Bonds/fixed income

Price – 3 (costs are in the spread so price paid will be the key determinant)

Likelihood of execution and settlement – 3, price and costs - 2

Exchange Traded Funds

Price and costs – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Closed-ended funds

Price and costs – both 3

Likelihood of execution and settlement – 3, price and costs - 2

Regulated open-ended CIS (ICVCs, SICAVs

Likelihood of execution and settlement – 3, price and costs - 2

Likelihood of execution and settlement – 3, price and costs - 2

Unregulated CIS (UCIS)

Likelihood of execution and settlement – 3, price and costs - 2

Likelihood of execution and settlement – 3, price and costs - 2

Hedge Funds

Likelihood of execution and settlement – 3, price and costs - 2

Likelihood of execution and settlement – 3, price and costs - 2

Structured products

Likelihood of execution and settlement – 3, price and costs - 2

Likelihood of execution and settlement – 3, price and costs - 2

Foreign exchange

Price (the effective rate less costs)

N/A – very deep and liquid

FX Forwards (HAF only)

Cost 3, Price 3

N/A – we will not be dealing in illiquid FX forwards

Warrants

Likelihood of execution and settlement – 3, price and costs - 2

Likelihood of execution and settlement – 3, price and costs - 2

Financial instrument

Client type

Execution venue

Equities (including equity stocks, warrants and depository receipts)

UK & Overseas

Retail

Professional

Barclays Capital Securities

Bank of New York

Fidante Capital Partners

J P Morgan Securities Ltd

Numis Securities Ltd

Susquehanna International Securities

Winterflood Securities Ltd

Fixed Income (including gilts and bonds)

UK & Overseas

Retail

Professional

Barclays Bank Plc

Bank of New York

Jefferies International

RBS Global Banking and Markets

Société Générale Paris

TRADEWEB

Winterflood Securities Ltd

Open Ended Funds (including Money Market Funds)

Retail

Professional

Calastone

External Fund Managers

Heartwood Wealth Management

Exchange Traded Funds (ETFs)

Retail

Professional

Barclays Capital Securities

Citigroup Global Markets Ltd

JP Morgan Cazenove

Susquehanna International Securities

Winterflood Securities Ltd

Société Générale, London Branch

TRADEWEB


Closed Ended Funds (including Investment Trusts)

Retail

Professional

Winterflood  Securities Ltd

TRADEWEB

Bank of New York

Numis Securities Ltd

Fidante Capital Partners

JP Morgan Cazenove

Hedge/Property Funds/Private Equity Funds

Retail

Professional

Heartwood Wealth Management

External Fund Managers

FX

Retail

Professional

Bank of New York

Northern Trust

RBS Global Banking and Markets

FX Forwards

Per Se Professional

Record Currency Management Limited

Structured Products

Retail Professional

Citigroup Global Markets Ltd

Société Générale, London Branch

JP Morgan Cazenove

Securities Financing Transactions (including repurchases, securities or commodities borrowing or lending, buy-sell back and sell-buy back transactions and collateral swaps)

Professional

We do not currently undertake these types of transactions

 

On an annual basis we will conduct a detailed review of the effectiveness of our execution arrangements and Policy and we will publish the results on our website, along with details of the top five execution venues used, by instrument type, and the quality of execution obtained.  This information is shown below.



Equities - Shares & Depository receipts

  • Tick size liquidity bands 5 and 6 (from 2000 trades per day)

 

 

  • Tick size liquidity bands 3 and 4 (from 80 to 1999 trades per day)




  • Tick size liquidity bands 1 and 2 (from 0 to 79 trades per day)

 

 

 

Professional broker CSV file
Professional execution venue CSV file
Retail broker CSV file
Retail execution venue CSV file

Professional broker CSV file
Professional execution venue CSV file
Retail broker CSV file
Retail execution venue CSV file


Professional broker CSV file
Professional execution venue CSV file
Retail broker CSV file
Retail execution venue CSV file

 

 

Debt instruments

  • Bonds
Retail broker CSV file
Retail execution venue CSV file
Professional execution venue CSV file

Securities Derivatives

  • Warrants and Certificate Derivatives
Professional execution venue CSV file
Retail execution venue CSV
Exchanged traded products (Exchange traded funds, exchanges traded notes and exchange traded commodities) Professional execution venue CSV file
Retail execution venue CSV

Other instruments

Professional execution venue CSV file
Retail execution venue CSV file